Technical support

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If you still have problems, please let us know, by sending an email to info@cn2tech.com. Thank you!

customer service

Mon-Fri: 9:00AM - 6:00AM
Saturday: by appointment only
Sundays: closed

Assist™

Could your Field Service Personnel and Customers benefit from Remote Assistance? Would Service Calls be reduced if your customers had access to a Remote Expert anytime and anywhere? Are costly travel expenses incurred when your Experts travel to customer sites? Are you interested in Augmented Reality but have concerns about the accessibility of 3D content for your products?

CN2’s Assist™ Platform enables enterprises to offer Augmented Reality Enhanced Remote Assistance to Field Service Personnel and Customers on demand. Our two-way communication between the Remote Expert and the Mobile User includes audio and live video feed, allowing each side to place Arrows, Dynamic Tags, Labels and Diagramming into the 3D workspace. These assets remain “fixed” in context, despite the location of the mobile device camera, and our analytics capture the interactions, snapshots and efficiencies of both sides.

Unlike other Remote Assistance products, CN2 allows the Remote User to diagram directly onto the live video feed as opposed to the time consuming process of taking and then marking up still photos. CN2's approach greatly increases the efficiency of the application and provides a superior user experience.

Flexible

Flexible

Accessible

Accessible

Measurable

Measurable

Flexible

iOS, Android and Windows Phones, Tablets and Glasses

Accessible

Event-Based Analytics, Geo-fencing, Transparent Updates, Turnkey or Self-Service Options

Measurable

Remote Expert Dashboard, Downloadable Mobile App, Shoretel Enabled

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